Get help faster and easier

New user?

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Premiere Pro freezes on the splash screen

Last updated on Feb 26, 2024

Copied

Try this solution if Adobe Premiere Pro hangs on the splash screen.

Issues with plug-ins can cause Premiere Pro to hang on the splash screen while launching. Check the splash screen to see whether the app is frozen while loading a specific plugin.

You can use the indication in the Premiere Pro splash screen to identify the plugin causing the app to hang. — You can use the Premiere Pro splash screen indication to view the plugin loading and which plugin load it hangs.

If that is the case, follow these steps to remove the plug-in causing the problem.

Check the MediaCore folder to verify whether the installed plug-ins are compatible with Premiere Pro.

For Windows: C:\ProgramFiles\Adobe\Common\Plug-ins\7.0\MediaCore
For macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

Move the plug-ins temporarily from this location to any other folder.
Check if Premiere Pro works appropriately without the third-party plug-ins. If this resolves the issue, then update the plug-ins or contact the plug-in vendor for a compatible version.