User Guide Cancel

Fix errors installing Adobe apps

Search
Creative Cloud

Creative Cloud

View all apps
  • Creative Cloud User Guide
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  • Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
    8. Find support for free and discontinued products
    9. Sign in to your Adobe account
    10. Sign in to your company or school account
    11. Understand Creative Cloud subscription terms and refund policies
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference
    5. Connect accounts for creative attribution
    1. Creative Cloud User Guide
      1. Common questions | Creative Cloud
      2. Creative Cloud system requirements
      3. Creative Cloud file sync | Known issues
    3. Download, install, set up, and update
      1. Download Creative Cloud apps
      2. Open Creative Cloud apps
      3. Start workspace
      4. Update Creative Cloud apps
      5. Change the language of your Creative Cloud apps
      6. Uninstall the Creative Cloud desktop app
      7. Uninstall or remove Creative Cloud apps
      8. Fix errors installing Adobe apps
      9. How and when to use the CC Cleaner tool
      10. Apps available for download
      1. Convert a Creative Cloud trial to a paid membership
      2. Reset your Adobe password
      3. Change your Adobe plan
      4. Update credit card and billing address
      5. View, download, or email your Adobe invoice
      6. Fix a failed or missed payment
      7. Cancel Adobe trial or subscription
      8. Find support for free and discontinued products
      9. Sign in to your Adobe account
      10. Sign in to your company or school account
      11. Understand Creative Cloud subscription terms and refund policies
      1. Using Adobe Stock in Creative Cloud apps
      2. Using Adobe Fonts in Creative Cloud apps
      3. Upload your fonts to Creative Cloud
      4. Creative Cloud Market is no longer available
      1. What are cloud documents
      2. Cloud documents FAQ
      3. Create or convert files to cloud documents
      4. Set up cloud documents to use offline
      5. Revert to an earlier version of a cloud document
      6. Share your work for commenting
      7. Why can't I see my cloud documents offline?
      8. Creative Cloud Libraries
      9. Collaborate on Creative Cloud Libraries and folders
      10. Collaboration FAQ
      11. Sync your files using cloud storage
      12. Find how much cloud storage you have
      13. Set sync options
      14. Discontinuation of Creative Cloud Synced files
      15. Download Synced files and content
      1. Project overview
      2. Create Projects
      3. Share Projects
      4. Create new folders and libraries
      5. Move folders and libraries
      1. Create groups in libraries
      2. Delete groups in libraries
      3. Delete elements in libraries
      4. Move elements in libraries
      1. Common questions | Mobile apps
      2. Adobe Creative Cloud for mobile
      1. Enterprise Learn and Support
      2. Teams Learn and Support
      3. Quick start guide for team members
      1. Adobe Content Authenticity (Beta)
      2. Inspect tool on Adobe Content Authenticity (Beta)
      3. Adobe Content Authenticity Chrome browser extension
      4. Content Credentials Generative AI training and usage preference
      5. Connect accounts for creative attribution

    Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors.

    Type the error number or title below to find your error and see common solutions.

    Find your error

    Error code 9: GC customhook failed to read user consent

    Error code 9: GC customhook failed to read user consent

    Error code 9 indicates that gccustomhook failed to read user consent stored in the consent storage location, that is, the AdobeGCInfo folder. This consent is specific to the installation of Adobe Genuine Service.

    The location of the user consent file is as follows:

    • Windows: C:\Users\Public\Documents\AdobeGCInfo
    • macOS: /Users/Shared/AdobeGCInfo

    Solution

    AdobeGCInfo or its contents might be corrupted or have invalid permissions. Follow the following steps to fix the error:

    1. Delete the AdobeGCInfo folder along with its contents, if any.

    2. Relaunch the Creative Cloud desktop app.

    3. Accept or deny the consent on the Adobe Genuine Service consent dialogue that appears based on your requirements.

    Get help faster and easier

    New user?

    Quick links

    View all your plans Manage your plans
    View quick links
    Hide quick links

    Legal Notices    |    Online Privacy Policy