User Guide Cancel

FAQ for HP Z Captis support in Sampler | Substance 3D Sampler

  1. Substance 3D home
  2. Home
  3. Getting Started
    1. Getting Started overview
    2. Activation and licenses
    3. System requirements
    4. Shortcuts
    5. Importing Resources
    6. Report a bug
    7. Project Management
    8. Export
      1. Export overview
      2. Export Window
      3. Default Presets
        1. Default Presets overview
        2. Arnold 5
        3. Blender Cycles/Eevee
        4. Corona Renderer
        5. Enscape - Revit
        6. Keyshot9+
        7. Lens Studio
        8. Spark AR Studio
        9. Unity HDRP Standard
        10. Unity HDRP Specular
        11. Unity Standard
        12. Unity Specular
        13. Unreal Engine 4
        14. Redshift
        15. V-Ray Next
      4. Managing custom presets
      5. Managing Presets
  4. Interface
    1. Interface overview
    2. The Home Screen
    3. 2D and 3D Viewport
    4. Sidebars
    5. Panels
      1. Panels overview
      2. Project panel
      3. Assets panel
      4. Layers panel
      5. Properties panel
      6. Viewer Settings panel
      7. Shader Settings panel
      8. Channel Settings panel
      9. Metadata panel
      10. Export panel
      11. Physical Size Panel
      12. Exposed Parameters Panel
      13. Resources
    6. Tools and Widgets
      1. Tools and Widgets overview
      2. Sliders
      3. Color Picker
    7. Preferences
      1. Preferences overview
      2. Normal Format
      3. Layer Resolution
  5. Filters
    1. Filters overview
    2. Custom Filters
    3. Compound Filters
    4. Generators
      1. Generators overview
      2. Atlas Scatter
      3. Brickwall
      4. Cloth Weave
      5. Decal
      6. Embossing
      7. Embroidery
      8. Floor Tiles
      9. Gravel
      10. Panel
      11. Parquet
      12. Pattern
      13. Pavement
      14. Perforate
      15. Quilt Stitch
      16. Splatter
      17. Stonewall
      18. Surface Relief
      19. Weave
    5. Adjustments
      1. Adjustments overview
      2. Blur
      3. Brightness/Contrast
      4. Colorize
      5. Color Replace
      6. Color Variation
      7. Equalize
      8. Fill
      9. Hue/Saturation
      10. Invert
      11. Sharpen
      12. Vibrance
    6. Tools
      1. Tools overview
      2. Atlas Creator
      3. Atlas Splitter
      4. Channels Generation
      5. Channel Switch
      6. Clone Stamp
      7. Crop tool
      8. Delight (AI Powered)
      9. Height to AO
      10. Height to Normal
      11. Image To Material
      12. Make it Tile
      13. Match
      14. Multiangle To Material
      15. Normal to Height
      16. Paint Wrap *missing*
      17. PBR Validate
      18. Perspective Correction
      19. Tiling
      20. Transform
      21. Warp
      22. Warp Transform
      23. Upscale
    7. HDRI Tools
      1. HDRI Tools overview
      2. Color Temperature Adjustment
      3. Exposure
      4. Exposure Preview
      5. HDR Merge
      6. Line Light
      7. Nadir Extract
      8. Nadir Patch
      9. Panorama Patch
      10. Plane Light
      11. Shape Light
      12. Sphere Light
      13. Straighten Horizon
    8. Wear and Finish
      1. Wear and Finish overview
      2. Corrode
      3. Cracks
      4. Dirt
      5. Discarded Gums
      6. Dust
      7. Erode
      8. Metal Finish
      9. Moss
      10. Oxidate
      11. Paint
      12. Rust
      13. Scratch
      14. Snow
      15. Stylization
      16. Water
      17. Varnish
  6. Technical Support
    1. Technical Support overview
    2. Exporting the log file
    3. Configuration
      1. Configuration overview
      2. Retrieving the installation path
      3. Update Checker
      4. NVIDIA Driver Settings
      5. 3D Capture set-up on Linux  
    4. Technical Issues
      1. Technical Issues overview
    5. Data or project issues
      1. Data or project issues overview
      2. Import Substance Alchemist projects in Substance 3D Sampler
    6. Filter issues
      1. Filter issues overview
      2. Image to Material and Delighter are missing
      3. Image to Material visual artefacts
    7. Interface issues
      1. Interface issues overview
      2. Fonts are not displayed correctly
      3. Main interface is transparent
    8. Performance issues
      1. Performance issues overview
      2. Color picker takes long time to open the first time
      3. Interface lags when interacting with the layer stack or other elements
    9. Stability issues
      1. Stability issues overview
      2. Crash when exporting a material
      3. Crash when using the Image to Material or Delighter
    10. Startup issues
      1. Startup issues overview
      2. Application doesn't start on Linux
      3. Crash at start up - Old OBS version
  7. Features and workflows
    1. Features and workflows overview
    2. 3D Capture
    3. Export parametric assets
    4. End to end Physical Size Workflow
    5. Generative Workflow
    6. Texture Import
    7. Texture Generators
    8. Use As Bitmap
    9. Adobe Standard Material
  8. Pipeline and integrations
    1. Pipeline and integrations overview
    2. Environment variables
    3. Substance Send-to
    4. HP Z Captis support
      1. HP Z Captis support overview
      2. Your first capture, step by step
      3. System requirements to use the HP Z Captis device
      4. FAQ for HP Z support in Sampler
      5. Known issues and limitations
  9. Scripting and Development
    1. Scripting and Development overview
    2. Manage installed plugins and scripts
    3. Create a Plugin with Python and QML
    4. Create a Script with Python
      1. Create a Script with Python overview
      2. Example Scripts
  10. 3D Capture
    1. 3D Capture equipment
    2. Camera settings - Exposure
    3. Camera settings - Focus
    4. 3D Capture lighting
    5. Cross-polarizing for 3D Capture
    6. Processing advanced 3D Captures
    7. Editing 3D Captured meshes
  11. Release Notes
    1. Release Notes overview
    2. All Changes
    3. Beta
    4. Version 4.5
    5. Version 4.4
    6. Version 4.3
    7. Version 4.2
    8. Version 4.1
    9. Version 4.0
    10. Version 3.4
    11. Version 3.3
    12. Old Versions
      1. Version 3.2
      2. Version 3.1
      3. Version 3.0
      4. Version 2020.3 (2.3)
      5. Version 2020.2 (2.2)
      6. Version 2020.1 (2.1)
      7. Version 2019.1
      8. Version 0.8.1
      9. Version 0.8.0
      10. Version 0.7.0
      11. Version 0.6.1
      12. 0.6.0
      13. 0.5.4
      14. 0.5.3
      15. 0.5.2
      16. 0.5.1
      17. 0.5.0
  12. FAQ
    1. FAQ  Overview

Most frequently asked questions

Material samples

  • What use cases does Captis cover? 

The solution covers cross-industries use cases (Automotive, Apparel, Product Design, Media & Entertainement, Architecture…). The Studio Mode enables desktop capture (repeatable, efficient and simple) while the Explorer Mode enables mobile capture 'flexible, on the go, adapting to every situation).  

  • What material types can be scanned and captured with Captis? 

Any material types can be scanned and capture except with multiple clear coat layers (car paints are excluded from Captis scope). Some specific materials may require additional processing in Sampler to optimize the results. Please note that the processing algorithms will be continuously optimized over time.  

  • What are the restrictions on material sample size or shape – does a particular sample need to be flat or can it be curved? 

Captis can scan a large variety of material samples size or shape. It is delivered with magnets to flaten the samples on the sample tray. There are several modes to capture a material sample with Captis: 

- Studio Mode: with the studio base on your desk, in the studio, or in the factory, Captis will take samples up to 30cm x 30cm - with backlighting for opacity. Depth of the sample tray is 1.8 CM. 

- Explorer Mode: you can utilize the explorer ring in the field, on set, or in unique environments and enable flexible capture for samples larger than 30cm x 30cm. Current limitation: please note that the Explorer Mode is still an early version and is not optimized yet (as of July 29th, 2024 release).  


Software

  • Does the HP Z Captis device require a software subscription or license for use? 

The Captis device requires an active Substance 3D Sampler license, available in the Substance 3D Collection under the same conditions and terms of use as any Substance 3D subscription.   
The device (HP Z Captis) and the licence (Substance 3D Sampler) are sold separately. 

  • What level of integration exists with Adobe’s Substance suite? 

HP Z Captis device is fully controlled and operated through Adobe Substance 3D Sampler: you can preview and launch the capture from Substance 3D Sampler, and once the capture is completed, it will automatically load the PBR channels as a layer and create a 3d material. You can continue processing your materials with all tools and filters available in Sampler. 

Once your captured material is in Substance 3D Sampler, you can export it to any application of the Substance 3D suite (Substance 3D Designer, Painter, Stager) and to any 3rd-party application supporting Substance, including 3DS Max, Maya, Blender, Unreal Engine, CLO, Browzwear, VRED, Rhino, Cinema4D and many more (see the full list here: https://www.adobe.com/products/substance3d/plugins.html).   

  • What are the recommended specifications to use Substance 3D Sampler with Captis? 

Sampler hardware specifications are available here.

  • Is the HP Z Captis workflow available on both Windows and Mac? 

As of July 29th release, Sampler with HP Z Captis workflow is available on Windows only.  

  • Where can I find the version of Substance 3D Sampler with HP Z Captis workflow? 

As of July 29th 2024, you can access Adobe Substance 3D Sampler with Captis workflow Pre-Release version (Sampler 4.5.0. build) on Adobe Pre-Release webpage with the detailed and step-by-step documentation: https://www.adobeprerelease.com/beta/815D05AC-EC50-4D23-9B86-E9F506D90D92   

  • What is currently supported and not available yet? 

Features as of July 29, 2024 (Sampler 4.5.0. build): 

- Device - Launch HP Z Captis from Sampler UI 

- Device - Access HP Z Captis camera live preview 

- Device - Control HP Z Captis lights and camera (intensity, focus and auto-focus) 

- Device - Get device information (storage, battery, temperature) 

- Capture - Select region of interest 

- Capture - Launch material capture 

- Capture - Define desired results (material, material + photometry photos) 

- Data - Browse content of HP Z Captis as external drive 

- Data - Fill material metadata while processing 

- Processing - Add material channels (basecolor, normal, height, opacity) as a layer for further processing 

 

Limitations as of July 29, 2024 (Sampler 4.5.0. build): 

- Sampler with HP Z Captis workflow is available on Windows only for now.  

- The four maps being exported today are the Base color, Normal, Height, Opacity. We are currently working on specular estimation including Roughness.  

- Explorer Mode is still an early version and is not optimized yet.  

- Tiling is performed in Sampler layer stack using current tiling filters.  

 

  • What PBR channels are available? 

As of July 29th, 2024 release, the four maps being exported are the Base color, Normal, Height, Opacity. The current processing pipeline does not handle yet the specular estimation including Roughness, we are currently working on it.   

  • Is tiling automatically done? 

Tiling is performed in Sampler layer stack using current tiling filters. 

  • Which formats can the scanned materials be exported as?  

HP Z Captis is natively operated by Adobe Substance 3D Sampler. HP Z Captis captures 64 raw images (that can be retrieved from your local folder) and PBR maps (that are processed from the raw captured images and that are loaded automatically in Substance 3D Sampler). Substance 3D Sampler will create a 3d material based on the PBR channels that are automatically loaded in Sampler layer stack after the capture.  

From Adobe Substance 3D Sampler, you can export your digital material in any export format available in Substance 3D Sampler: as Substance files (.SBS and .SBSAR files) or as bitmap textures including .PNG, .JPG, .TIFF… (see the details on Sampler documentation webpage: https://helpx.adobe.com/substance-3d-sampler/getting-started/export.html).   


Processing

  • How can I use Captis in my current 3D pipeline if I use specific file formats, standards and specifications or 3rd-party applications? 

HP Z Captis is natively operated by Adobe Substance 3D Sampler. Once you have capture and digitize your material sample in Substance 3D Sampler, you can export seamlessly your digital materials:  

In any applications of the Substance 3D ecosystem (including Substance 3D Designer or Substance 3D Painter that support various exports formats: https://helpx.adobe.com/substance-3d-general/ecosystem/import-and-export-formats.html).  

In any applications integrating Substance file format as 3DS Max, Maya, Blender, C4D, Rhino, Browzwear, CLO... (see the full list here: https://www.adobe.com/products/substance3d/plugins.html). If you are using an application that is not listed there, you can always export PBR texture images and plug them manually in any applications that does not support the Substance file format natively.

  • How many pictures are being taken to create the maps?

[8 light panels + 1 backlight] x [8 polarization states] x [8 bracketing exposures for HDR] x [4 overdraws to reduce noise] = 2048 + 256 (for backlight)


Device

Find more information about the device and its specs on the HP website.

  • Can I change the IP Address of the device?

To change the IP address of the device you can modify the Windows file C:\Windows\System32\drivers\etc\hosts.txt by adding an extra line:

For example you can add 192.168.55.1 captis-device and then in Sampler's settings / Storage and Cache / Material capture / Captis address replace the IP by captis-device


Usage issues

  • Sampler does not detect HP Z Captis. 

Make sure that the HP Z Captis is connected to a USB 3.0 port. 

Make sure that the USB cable is connected to the base of the HP Z Captis, not to the cone. 

  • My preview is completely black in Sampler window. 

Make sure you have the camera protection removed. 

  • Copying files from the HP Z Captis to my computer is slow. 

Make sure that the HP Z Captis is connected to a USB 3.0 port. 

If you asked to retrieve both the material and photometry images, it is normal that the copy takes more time. 

  • Sampler did not copy the images to my computer. Do I have to restart the scan? 

No, you do not. You can browse the content of the device and copy the images found in the Adobe folder using the file explorer of your OS.  

  • The menu indicates that the device is in recovery mode. 

Press the power button a few seconds to turn it off. Turn it on again. 

  • I moved the cone from its base to the explorer ring and I cannot scan anymore. 

It is recommended to turn off the HP Z Captis before unplugging it from its base or from the explorer ring. 

  • Exporting my material in SBSAR is slow. 

Make sure that the images are not in 32bit float format in the Properties panel. 

You can also set the compression level to “none” to make the export faster. 

  • I want to change the saving path for the captured materials and photometry images. 

It is now possible to edit the location where the captured materials and photometry images will be saved, in Edit > Preferences > Storage and Cache > Material capture. 

  • The window is bigger than my screen and I cannot resize it. 

The Captis window is indeed not resizable. You might be using a screen magnification that is not handled. Please refer to the following table. 

Name

Resolution

Maximum magnification

High Definition (HD)

1280 x 720 

Unsupported 

Full HD, FHD 

1920 x 1080

100% 

2K, Quad HD, QHD 

2560 x 1440 

125% 

4K, Ultra HD 

3840 x 2160 

200% 

 Adobe

Get help faster and easier

New user?