Error 3625
- Adobe XD User Guide
- Introduction
- Design
- Artboards, guides, and layers
- Shapes, objects, and path
- Text and fonts
- Components and states
- Masking and effects
- Layout
- Videos and Lottie animations
- Prototype
- Create interactive prototypes
- Animate prototypes
- Object properties supported for auto-animate
- Create prototypes with keyboard and gamepad
- Create prototypes using voice commands and playback
- Create timed transitions
- Add overlays
- Design voice prototypes
- Create anchor links
- Create hyperlinks
- Preview designs and prototypes
- Share, export, and review
- Share selected artboards
- Share designs and prototypes
- Set access permissions for links
- Work with prototypes
- Review prototypes
- Work with design specs
- Share design specs
- Inspect design specs
- Navigate design specs
- Review and comment design specs
- Export design assets
- Export and download assets from design specs
- Group sharing for enterprise
- Back up or transfer XD assets
- Design systems
- Cloud documents
- Integrations and plugins
- Work with external assets
- Work with design assets from Photoshop
- Copy and paste assets from Photoshop
- Import or open Photoshop designs
- Work with Illustrator assets in Adobe XD
- Open or import Illustrator designs
- Copy vectors from Illustrator to XD
- Plugins for Adobe XD
- Create and manage plugins
- Jira integration for XD
- Slack plugin for XD
- Zoom plug-in for XD
- Publish design from XD to Behance
- XD for iOS and Android
- Troubleshooting
- Known and fixed issues
- Installation and updates
- Launch and crash
- Cloud documents and Creative Cloud Libraries
- Prototype, publish, and review
- Import, export, and working with other apps
Unable to create, open, or save your cloud documents? Can't find your document? Learn how to fix these issues.
Adobe XD saves your documents as cloud documents automatically unless you choose to save them to your computer. The cloud documents that you recently modified are listed on the XD home page and the Creative Cloud website.
Read on to learn how to fix the following issues:
Here are some of the error codes associated with these issues:
|
Error 3634 |
Error 3635 |
Error 3636 |
Error 2143 |
Error 5006 |
Error 2161 |
Error 2162 |
Error 47 |
Error 49 |
Can't create or open documents?
You can also follow these solutions if:
- Document gets disconnected from the Cloud.
- Can't invite a fellow designer to collaborate on your document.
- Document is missing on XD Home screen but available on the Creative Cloud website.
Perform these solutions in sequence until the issue is fixed:
Mac: Right-click XD in the taskbar and click Quit. Reopen XD.
Windows: Close XD and reopen it.
Approximate troubleshooting time: 1 min
-
Open the Creative Cloud desktop app.
-
Click Help-> Check for Updates.
Approximate troubleshooting time: 4 mins
-
Close all Adobe applications.
-
Depending on the OS, do one of the following:
macOS
- Type Activity Monitor on Spotlight.
- Click the CPU tab.
Windows
- Type Task Manager on Windows Search.
- Click the Details tab.
-
End the Creative Cloud processes in the order given below:
1. Creative Cloud.exe
5. AdobeUpdateService.exe
9. AdobeIPCBroker.exe
2. Adobe Desktop Service.exe
6. CCLibrary.exe
10. AdobeNotificationClient.exe
3. Adobe CEF Helper.exe
7. CCXProcess.exe
11. Creative Cloud Helper.exe
4. Adobe Installer.exe
8. CoreSync.exe
—
macOS
Select each Adobe process and click the Close button in the upper-left corner.
Windows
Right-click each Adobe process and select End task.
-
Open the Creative Cloud desktop app.
Confirm that you are using the correct Adobe ID (email address) on the Creative Cloud desktop app, XD app, and the Creative Cloud website.
Creative Cloud desktop app:
Approximate troubleshooting time: 2 mins
-
Open the Creative Cloud desktop app.
-
Click the profile icon in the upper-right corner and check the Adobe ID. If incorrect, sign out and sign in with the correct Adobe ID.
XD app:
Approximate troubleshooting time: 2 mins
-
Depending on the OS, do one of the following:
macOS
- Click the Help menu.
- Check the Adobe ID.
- If incorrect, sign out and sign in with the correct Adobe ID.
Windows
- Click the XD menu and then select Help.
- Check the Adobe ID.
- If incorrect, sign out and sign in with the correct Adobe ID.
Creative Cloud website:
Approximate troubleshooting time: 1 min
-
Open the Creative Cloud website.
-
Click the profile icon in the upper-right corner and check the Adobe ID. If incorrect, sign out and sign in with the correct Adobe ID.
Approximate troubleshooting time: 2 mins
Skip this solution if you already signed out from the Creative Cloud desktop app and signed in again, in the previous solution.
-
Open the Creative Cloud desktop app.
-
Click the profile icon in the upper-right corner.
-
Click Sign out.
-
Sign in to your Adobe account.
Restart the computer and check.
Approximate troubleshooting time: 4 mins
-
Open the Creative Cloud desktop app.
-
Click Updates in the left pane.
-
Check for XD within New updates. If XD is listed, click Update next to it.
Approximate troubleshooting time: 5 mins
-
Open the Creative Cloud desktop app.
-
In the Apps tab, under Installed, scroll down and locate XD.
-
Click the three dots next to XD and select Uninstall.
-
Install XD again.
Cloud document still won't open? Try any of these workarounds
Approximate troubleshooting time: 1 min
-
Sign in to the Creative Cloud website.
-
Select Download from the options menu of the document.
-
Open the downloaded document on XD.
-
macOS
Click the File menu, select Save As, and then save the document as a cloud document.
Windows
Click the XD menu, select Save As, and then save the document as a cloud document.
Try opening the cloud document on another computer. To install XD on another computer, see Install Creative Cloud apps on a new computer.
Can't save your cloud document?
Perform these fixes in sequence until the document is saved:
-
macOS
Click the File menu, select Save As, and then save the document as a new cloud document.
Windows
Click the XD menu, select Save As, and then save the document as a new cloud document.
Approximate troubleshooting time: 1 min
-
Do one of the following depending on the OS:
Windows
Click the XD menu and select Save As Local Document.
macOS
Click the File menu and select Save As Local Document.
-
Open the locally saved document.
-
macOS
Click the File menu, select Save As, and then save the document as a cloud document.
Windows
Click the XD menu, select Save As, and then save the document as a cloud document.
Approximate troubleshooting time: 3 mins
-
Depending on the OS, do one of the following:
Windows
Type %temp% in Windows Search and press Enter.
macOS
Open Terminal, type open $TMPDIR and press Return.
-
Delete all the files in the Temp folder.
-
Save the document.
Approximate troubleshooting time: 2 mins
-
Take a backup of your document. Delete recently updated content from it, and try to save it.
-
If you can save it successfully, move the deleted content back to it and try saving it again. If it doesn't save with the content back in it, re-create that content.
Approximate troubleshooting time: 2 mins
When you revert to the previous version of the document, any work that you performed between the previous version and the current version is lost.
-
Click the down-arrow next to the document name in the menu bar.
-
Click the three dots next to the previous version and select Open in a new window.
-
Save this version; rename it to remove the timestamp. Work on this document.
How do I prevent recurrence of similar issues?
To prevent recurrence of similar issues, perform all the solutions given below:
Approximate troubleshooting time: 1 min
-
Open the Creative Cloud desktop app.
-
Click Help-> Check for Updates.
Approximate troubleshooting time: 5 mins
-
Open the Creative Cloud desktop app.
-
In the Apps tab, under Installed, scroll down and locate XD.
-
Click the three dots next to XD and select Uninstall.
-
Install XD again.
Restart the computer after you are done with these two solutions.
Can't find your document, or content in a document?
Can you find your document on the Creative Cloud website? If yes, follow the solutions under Can't create or open documents?
If you can't find your cloud document on both XD Home screen and the Creative Cloud website, perform the solutions given below:
Confirm that you are using the correct Adobe ID (email address) on the Creative Cloud desktop app, XD app, and the Creative Cloud website.
Creative Cloud desktop app:
Approximate troubleshooting time: 2 mins
-
Open the Creative Cloud desktop app.
-
Click the profile icon in the upper-right corner and check the Adobe ID. If incorrect, sign out and sign in with the correct Adobe ID.
XD app:
Approximate troubleshooting time: 2 mins
-
Depending on the OS, do one of the following:
macOS
- Click the Help menu.
- Check the Adobe ID.
- If incorrect, sign out and sign in with the correct Adobe ID.
Windows
- Click the XD menu and then select Help.
- Check the Adobe ID.
- If incorrect, sign out and sign in with the correct Adobe ID.
Creative Cloud website:
Approximate troubleshooting time: 1 min
-
Open the Creative Cloud website.
-
Click the profile icon in the upper-right corner and check the Adobe ID. If incorrect, sign out and sign in with the correct Adobe ID.
If collaborators can see the missing document or design work, try these solutions in order until the issue is fixed:
Approximate troubleshooting time: 2 mins
Skip this solution if you already signed out from the Creative Cloud desktop app and signed in again, in the previous solution.
-
Open the Creative Cloud desktop app.
-
Click the profile icon in the upper-right corner.
-
Click Sign out.
-
Sign in to your Adobe account.
Approximate troubleshooting time: 4 mins
-
Close all Adobe applications.
-
Depending on the OS, do one of the following:
macOS
- Type Activity Monitor on Spotlight.
- Click the CPU tab.
Windows
- Type Task Manager on Windows Search.
- Click the Details tab.
-
End the Creative Cloud processes in the order given below:
1. Creative Cloud.exe
5. AdobeUpdateService.exe
9. AdobeIPCBroker.exe
2. Adobe Desktop Service.exe
6. CCLibrary.exe
10. AdobeNotificationClient.exe
3. Adobe CEF Helper.exe
7. CCXProcess.exe
11. Creative Cloud Helper.exe
4. Adobe Installer.exe
8. CoreSync.exe
—
macOS
Select each Adobe process and click the Close button in the upper-left corner.
Windows
Right-click each Adobe process and select End task.
-
Open the Creative Cloud desktop app.
Restart the computer and check.
Approximate troubleshooting time: 5 mins
-
Open the Creative Cloud desktop app.
-
In the Apps tab, under Installed, scroll down and locate XD.
-
Click the three dots next to XD and select Uninstall.
-
Install XD again.