Sign in to the Admin Console and go to Account.
Last updated on
Nov 18, 2025
Applies to Creative Cloud for teams.
Find out how to cancel your Creative Cloud for teams plan or reduce licenses purchased directly from Adobe. For reseller purchases, contact your reseller to manage cancellations.
Facing any of the following issues? Learn how to resolve and continue with your Teams plan:
Want to switch your plan instead?
You don't need to cancel your current plan. Learn how to change your plan without affecting your assets or storage.
What happens when you cancel?
Reduced storage
The cloud storage for each canceled license will be reduced to 5GB. Users can still access their Creative Cloud files on their computer and the Creative Cloud website, but this access is limited to the 5GB cloud storage. If users exceed the 5GB limit at the time of cancellation, they have 30 days to move files out of cloud storage. After this 30-day period, access to some or all files stored on Creative Cloud servers may be removed. Learn how to check storage usage.
Note
Uploading files into Frame.io uses Frame.io cloud storage, and not Adobe's cloud storage provided to enterprise and teams customers.
Restricted access to apps and services
When you cancel licenses, team members will lose access to most Creative Cloud applications and services, including the ability to create or edit files, and will transition to the complimentary membership. To minimize disruption, we recommend ensuring that they save active files locally in a compatible format.
Impact on Adobe Admin Console privileges
If you cancel the entire plan, you'll lose the ability to manage your team using the Admin Console. Additionally, access to expert sessions and dedicated support services will no longer be available.
Cancellation fees and refunds
Depending on your plan and renewal date, there may be a cancellation fee or a refund. Read more about Adobe’s subscription terms and refund policies.
How do you cancel?
You can cancel your entire plan or remove only some licenses, depending on your organization’s needs.
Scroll down to Plans and licenses.
Select Manage for the plan you'd like to cancel, and then select Cancel Licenses.
Follow the steps on the Cancel licenses screen.
Note
This capability is being rolled out gradually and may not be available to you yet. If you don't see the Cancel option or can't cancel, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.
