- Creative Cloud User Guide
- Introduction to Creative Cloud
- Download, install, set up, and update
- Download Creative Cloud apps
- Open Creative Cloud apps
- Start workspace
- Update Creative Cloud apps
- Change the language of your Creative Cloud apps
- Uninstall the Creative Cloud desktop app
- Uninstall or remove Creative Cloud apps
- Fix errors installing Adobe apps
- How and when to use the CC Cleaner tool
- Apps available for download
- Manage your account
- Convert a Creative Cloud trial to a paid membership
- Reset your Adobe password
- Change your Adobe plan
- Update credit card and billing address
- View, download, or email your Adobe invoice
- Fix a failed or missed payment
- Cancel Adobe trial or subscription
- Find support for free and discontinued products
- Sign in to your Adobe account
- Understand Creative Cloud subscription terms and refund policies
- Convert a Creative Cloud trial to a paid membership
- Creative services
- Collaboration and storage services
- What are cloud documents
- Cloud documents FAQ
- Create or convert files to cloud documents
- Set up cloud documents to use offline
- Revert to an earlier version of a cloud document
- Share your work for commenting
- Why can't I see my cloud documents offline?
- Creative Cloud Libraries
- Collaborate on Creative Cloud Libraries and folders
- Collaboration FAQ
- Sync your files using cloud storage
- Find how much cloud storage you have
- Set sync options
- Discontinuation of Creative Cloud Synced files
- Download Synced files and content
- Projects
- Organize libraries
- Creative Cloud mobile apps
- Enterprise and teams
- Adobe Content Authenticity
The terms and policies outlined in this article apply specifically to Adobe subscribers based in the US. View terms and policies specific to South Korea and Brazil.
Learn about our subscription terms and refund policies.
To find the subscription you have, see the plan card on the upper right (you may have to sign in first).
Understand the cancellation terms based on your plan:
You get a significant discount for purchasing a yearly subscription. If you choose to cancel, here are the terms:
Note: After 14 days, a cancellation fee (early termination fee) of 50% of the remaining balance of the contract applies. For example, if you cancel in the ninth month, you pay 50% of the fee for the three remaining months.
Why am I charged a fee if I cancel the plan?
Your purchase of a yearly subscription comes with a significant discount. Therefore, a cancellation fee applies if you cancel before the year ends.
Examples of cancellation charges for some common plans are shown below.
Creative Cloud all apps plan
The cancellation charges shown here are calculated for the standard monthly subscription fee of US$59.99 and are applicable for North America. Your fee and cancellation charges might be different.
Creative Cloud single app plan
The cancellation charges shown here are calculated for the standard monthly subscription fee of US$22.99 and are applicable for North America. Your fee and cancellation charges might be different.
You get a significant discount for purchasing a yearly subscription. If you choose to cancel, here are the terms:
Why is a refund not available if I cancel the plan?
Your purchase of a yearly subscription comes with a significant discount. Therefore, a refund is not possible if you cancel before the year ends.
If you choose to cancel, here are the details:
When you cancel your plan
If you decide to cancel your subscription, your account converts to a Creative Cloud free membership.
When your subscription ends, you can no longer use most Creative Cloud applications or services. However, starter plans for some apps are still available with a Creative Cloud free membership. With this free membership, you can sign in to your Creative Cloud desktop app with the same Adobe ID and password.
What happens to my existing files?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2GB cloud storage limit. If you’re over the 2GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.
