Claim your domains

How Adobe uses claimed domains

Adobe Acrobat Sign uses a process of "domain claiming" to allow enterprise tier accounts to identify the email domains they own and bind them to their Acrobat Sign account.

A bound domain achieves two goals:

• allows an account to generate a new user with an email that matches the bound domain.
• prevents any other account from generating a user with the claimed domain.

Claiming an email domain

Shortly after your account is provisioned, the first administrator receives an email from the Okta system with a domain claiming token.

This unique token string must be added to the DNS text records for every domain used to generate user email addresses in your account.   

Propagation of the DNS records can take some time, and you won't be able to add users until it's complete, so get the process started as soon as possible.

Once the DNS TXT records are updated and published, contact your onboarding/professional services team and provide them with the full list of the domains you have updated. Adobe will verify that each domain is updated with the correct token and bind the domains to your Acrobat Sign account.

** GENERAL STEPS TO PUBLISH THE TOKEN ON A DNS RECORD