Administer and manage Adobe Connect accounts

In a browser window, enter the account URL included in the Welcome email.

• Click My Profile to view your user information.

• Click Change My Password to change your password.

• Click Edit My Preferences to change your time zone and language.

• Click My Audio Profiles to select or create an audio profile for an audio conference.

• Click My Audio Providers to select or create your own audio providers. These providers are not available to other users on the account.

• Click Group Memberships to view your group memberships.

• Click Organization to view your manager and team member information.

• On the Adobe Connect Central login page, move your insertion point over the Help link. The version number appears.

• In a web browser address field, enter http://<Adobe Connect_url>/version.txt and press Go.

Login to Adobe Connect Central.

Login to Adobe Connect Central.

Login to Adobe Connect Central.

Select the check boxes beside the permissions you want to grant in the following sections and click Save.

Checking View User Data lets limited administrators view information about users and groups in the Administrator > Users and Groups tab.

Checking Reset Password lets limited administrators create a temporary password for a user. See Edit user information.

Checking Modify current users and groups lets limited administrators edit user and group information. See Managing users and groups.

Checking Add users and groups using Web interface lets limited administrators use the Administration > Users and Groups interface. Checking Add users and groups using CSV import lets limited administrators import users and groups from a CSV (comma-separated value) file. See Creating and importing users and groups.

Checking Delete users and groups lets limited administrators delete users and groups. See Managing users and groups.

Checking Modify user profile fields lets limited administrators access the Administrator > Users and Groups > Customize User Profile tab. See Customize user profile fields.

Checking Change the login and password policies lets limited administrators access the Administration > Users and Groups > Edit Login and Password Policies tab. See Set login and password policies.

Checking Cost Centers lets limited administrators access the Administrator > Users and Groups > Cost Centers tab. See Allocate meeting minutes to cost centers.

Checking Edit account information lets limited administrators access the Administration > Account > Edit Information tab to edit the default language, time zone, and Event user policy for accounts. Limited administrators can also edit the primary contact information for accounts.

Checking Receive Notifications about Account Capacity and Expiration lets limited administrators access the Administration > Account > Notifications tab. See Edit account notification settings.

Lets limited administrators access the Administration > Customization tab if the customization feature is enabled for their account. See Customize the branding of an account.

Checking View disk usage and reports lets limited administrators view reports in the following sections of Adobe Connect Central:

• Administration > Account > Disk Usage

• Administration > Account > Reports

• Administration > Administration Dashboard

Checking View System Usage Reports lets limited administrators view System Usage reports in the Reports wizard (click the Reports tab in Adobe Connect Central). See Generating reports in Adobe Connect Central.

Lets limited administrators access the Administration > Compliance and Control tab to ensure that the account adheres to government standards for privacy, communication, and archiving. See Working with compliance and control settings.

Lets limited administrators set permissions for content in the Content, Training, Meetings, Seminars, and Event Management libraries in Adobe Connect Central. Within the library, choose Set Permissions. See Set permissions for content files and folders.

Login to Adobe Connect Central

The Account Summary shows details about your account and its features.

Under the Features and Advanced Features headings, you see information about your account. The check mark by the application name means that it is enabled.

Bandwidth per Month shows the amount of data transmitted to or from your account monthly compared to the amount of bandwidth you are allowed to use. Disk Usage (MB) shows the amount of hard drive space consumed by your account compared to the amount of disk space you are allowed to use.

The number of authors in your installation compared to the number that is permitted.

The pricing model that your organization uses for training. Training managers lists the number of managers in your installation compared to the number that is permitted. Named Training Learners lists the number of learners that have been added to the learners group compared to the number that is permitted. (Only members of this group can view training content.) Training Concurrent Learner License Limit lists the number of users who can simultaneously view training content. Virtual Classroom Manager lists the current number of users in Virtual Classroom Managers group as compared to the number of licenses provisioned.

The pricing model that your organization uses for attendees. Meeting Hosts lists the number of hosts in your installation compared to the number that is permitted. Meeting Peak Concurrent Users lists the number of users who can simultaneously attend meetings. (The Soft Limit is the amount of quota that was purchased and the Hard Limit is the amount of quota that is enforced.) The Concurrent Users Per Meeting is the number of users who can simultaneously attend a single meeting. Burst Pack Minutes are prepaid overage minutes. One burst pack comes with 5000 minutes.

The number of Seminar Administrators in your installation compared to the number that is permitted. Webinar 100 Managers, Webinar 500 Managers, and Webinar 1000 Managers are listed and indicate current number of users in the group compared to the number of users provisioned. For trial accounts, Webinar 25 Managers is listed.

The number of Event Managers in your installation compared to the number that is permitted.

A feature that allows you to customize and brand your account.

A feature that determines whether your account uses SSL to encrypt all communication between the server and connected users.

A feature that allows you to access the Reports wizard.

Login to Adobe Connect Central.

• To change the default language, select a language from the Default Language pop-up menu.

• To change the default time zone, select a time zone from the Default Time Zone pop-up menu.

• To change the rule for event registrants, select an option from the Event User Policy pop-up menu.

• To change the contact information, enter a first name, last name, and email address in the Primary Contact text boxes.

Login to Adobe Connect Central.

Login to Adobe Connect Central and click the Administration tab.

The gray bar represents your current usage, and the dark green bar represents your limit.

The group information page lists the name and a description of the group. Click the View Group Members button to view current members and add new members.

Select the Admin tab.

Select Customization.

Select Central.

From the right panel, customize the following preferences:

Custom logo: Select Upload logo and browse the image from your device. The image size must not exceed 50 x 31 pixels and can be in .svg, .gif, .jpg, and .png filename extensions. 

Select   to change and   to delete the logo. 

Colors: Select colors for the Banner background and Tiles & tabs to change the colors of different sections.

You can also enter the HEX color code using the HEX option.

After making the changes, you can check the logo and colors in Preview.

Select Apply to save the changes.

Select Reset to default to reset the default base version settings.

Select the Admin tab.

Select Customization and then select Room interface.

From the right panel, customize the following preferences:

Custom logo: Select Upload logo and browse the image from your device. The image size must not exceed 50 x 31 pixels and can be in .svg, .gif, .jpg, and .png filename extensions. 

Select   to change and   to delete the logo. 

Redirection link: Add a URL where you want to redirect your attendees after they click the logo.

Alternate text: Add an alternate text for attendees using accessibility features.

Colors: Select colors for Room bar, Room icons, Room background, Pod bar, and Pod tiles & icons to change the color of different sections.

You can also enter the HEX color code using the HEX option.

Select View templates to change the theme of the room.

After making the changes, you can check the logo and colors in Preview.

Select Apply to save the changes.

Select Reset to default to reset the default base version settings.

Select the Admin tab.

Select Customization and then select Intermediate screens.

Select Login from the Preview section.

From the right panel, customize the following preferences:

Background image: Select Upload image and browse the image from your device. The image size must not exceed 1280 x 720 pixels and can be in .svg, .gif, .jpg, and .png filename extensions. 

Custom logo: Select Upload logo and browse the image from your device. The image size must not exceed 320 x 320 pixels and can be in .svg, .gif, .jpg, and .png filename extensions. 

Select   to change and   to delete the logo. 

After making the changes, you can check the logo and colors in Preview.

Select Entry from the Preview section.

From the right panel, customize the Background image by selecting Upload image and browse an image to be used as a logo. The image size must not exceed 1280 x 720 pixels and can be in .svg, .gif, .jpg, and .png filename extensions. 

Select   to change and   to delete the logo. 

After making the changes, you can check the logo and colors in Preview.

Select Exit from the Preview section.

From the right panel, customize the Background image by selecting Upload image and browsing the image from your device. The image size must not exceed 1280 x 720 pixels and can be in .svg, .gif, .jpg, and .png filename extensions. 

Select   to change and   to delete the logo. 

After making the changes, you can check the logo and colors in Preview.

Select Apply to save the changes.

Select Reset to default to reset the default settings.

Go to Admin tab.

Select Customization and then go to Virtual video backgrounds.

Choose one of the following to apply in the video background.

Custom backgrounds:

From the right panel, to upload a custom background, select the Upload background in Custom backgrounds and browse the image from your device. 

Adobe Connect® backgrounds

Choose any background that Adobe Connect provides for a virtual video background.

The uploaded background image will appear in the Preview when selected.

You can use the slider to zoom in or out to test how the virtual background would look if the user were very close to or far from the camera. If there is any text in the background, this would help to know if it would get covered and will not be visible.

Select Apply to save the changes.

Login to Adobe Connect Central.

Login to Adobe Connect Central.

If you choose Allow each meeting host to determine how minutes are allocated, the host can choose from a Cost Center pop-up menu when creating a meeting.

Login to Adobe Connect Central.

Login to Adobe Connect Central.

• Choose Disable Edit My Info menu item to prevent attendees from updating their name in a meeting or an event. If this option is selected, only hosts can update the information of an attendee.

• Select any pods you want to disable in meeting rooms and virtual classrooms. If you disable a pod, the pod and all information in the pod is erased in every meeting room that contains the pod. Disabling pods can leave empty space in meeting room layouts. Update your meeting templates and resize the pods to fill up any spaces.

• Choose Disable Attendee Display Settings to disable the attendees display settings in the Preferences dialog in a meeting.

• Choose whether to disable interactive audio between VoIP and conference bridge.

• Choose whether to disable broadcast from conference bridge. The audio from the bridge is used for recording only.

• Choose whether to disable Video telephony.

• Choose whether to Disable Desktop sharing, Disable Windows sharing, or Disable Applications sharing. Individual screen sharing modes lets you disable screen sharing modes and prevents users from sharing unauthorized content. For more information on screen sharing modes, see Screen sharing options.
  
• Choose to disable screen sharing from browser. When the option is enabled and a participant tries to share the screen on the browser, there is a prompt that asks the participant to launch Adobe Connect, and then share the screen via the application. 
  
• Choose whether to Disable Request for Control to prevent users from requesting control of another user’s shared screen.
  
• Choose whether to Disable screen sharing’s “Pause and Annotate” feature to disable the Share pod’s overlay whiteboard.
  
• Choose whether to Restrict screen sharing to specific processes to specify applications that users can share. See Specify applications to share or block.
  
• Under the Document Sharing settings, choose one or more of the following. If you select all the options, the Share Documents option is removed from the Share pod.
  
• Choose Share pod: disable uploading of documents to the meeting, to prevent users from sharing documents on their computers.
• Choose Share pod: disable uploading of documents from the Content and Course libraries, to prevent users from sharing documents that are published in the content and course libraries. This setting prevents users from uploading content directly into a meeting room. A host or presenter can share only content that was preloaded into Adobe Connect Central.
• Choose Disable Whiteboard, to disable the whiteboard from the Share pod.
• Under Room Bandwidth Settings, set the following to manage the room bandwidth.
  
• Set the default values for bandwidth usage and video quality using the sliders.
• Optionally, administrators can prevent the meeting hosts from changing these setting from meeting preferences. Note: When Room Bandwidth Settings are updates, the settings of the existing meetings are retained, unless an administrator overrides all settings. In the latter case, new and existing meetings are affected.
• Choose Disable File Share pod, to remove the file share pod from all meetings.
  
• Select Disable Breakout rooms to prevent creating breakout rooms.
  
• Select Disable option to open the web link on ending the meeting.
  

• Select Lock Recording Settings For All Meetings and Record All Meetings (On), to record all meetings. No one can stop the recording, not even the meeting host. Only administrators can access forced recordings unless you select Publish Recording Links In Meeting Folders. In this case, the meeting host can access the recording through the link available in the meeting folder. The meeting host can edit the forced recording but administrators can still access the original recording as needed. The Presenter Only Area and breakout rooms are never recorded. If you record all meeting activities, choose Disable Breakout rooms on the Share Settings page. Select Never Record Any Meeting (Off), to disable the Meeting > Record Meeting command in all meeting rooms.

• Select Enable Chat Transcripts to log all chat messages on the server. The transcripts contain the name of the room, the name of the sender, the name of the recipient, the date and time, and the message body for each chat message. Transcripts are stored on the Adobe Connect server in the folder rootinstall\content\account-id\sco-id-version\output\ (for example, C:\breeze\content\7\21838-1\output). The filename format and type is roomname_date_time.xml. Chat transcripts do not log text in the Note pod and chat communication in breakout rooms. To record all text-based conversation, disable the Note pod and breakout rooms.

• Select Enable Compliance Notice and enter notice text to force all users to accept the terms of the notice before entering meeting rooms. The acceptance is recorded in the server log. For example, licensed customers can use this notice to inform users that a meeting is or is not being recorded.

• Under the Record meeting audio on Telephony Provider’s Bridge, select the audio providers for which recording is done on the provider’s audio bridge. By default, the recording is done using Universal Voice for audio providers.

Do one of the following:

• Navigate to the application folder (Typically C:\Program Files\application folder) and read the application executable name. For example, the executable name of Microsoft Office PowerPoint is POWERPNT.EXE.

• Start Windows Task Manger (right-click an empty spot in the Windows Taskbar and choose Task Manager from the context menu). Then select the Processes tab to list all running processes.

Do one of the following:

• Navigate to the application folder and read the application’s executable name.

• Open the Activity Monitor or the Process Viewer on Mac OS X. Select All Processes from the Show pop-up menu to list all running processes.

• Allow Only The Sharing Of The Following Processes.

• Prevent The Sharing Of The Following Processes.

powerpnt.exe:winword.exe:notepad.exe

iTunes:iPhoto:iChat

• Click Edit to edit the title, summary, or language of a recording.

• Click the URL for Viewing to view the recording.

Select the check box for the meeting you want to link.

In Adobe Connect Central, view the all the forced recordings in an account at Content > Forced Recordings.

Select the check box for the meeting you want to delete.

Mandatorily provide the opt-out option to the participants.

Hosts can override the Account Administrators default settings, when creating an Adobe Connect session. An additional option to Enable opt-out for participants is available.

Note: If either of meetings, virtual classrooms, or seminar rooms are associated with an event, the settings of the event take precedence.

Login to Adobe Connect Central.

All bookmarks to content in the Training Catalog use the custom URL. If you change the custom URL, existing bookmarks break.

Login to Adobe Connect Central.