Learn how to quickly resolve errors when using Google, Facebook, or Apple to sign in to your Adobe account.
Can't sign in with your social account or don't have access to it?
Sign in with the Adobe email address associated with your social account and password.
Getting an error "We couldn't connect your social account."?
You get this error if you signed in to your Adobe account using Facebook and then selected Cancel instead of Continue as <your name>.
- Go to https://account.adobe.com, and then select Continue with Facebook.
- Enter your Facebook credentials, and then select Continue as <your name>.
Prompted to reactivate the account while creating an account?
If you have recently deleted an Adobe account linked to a social account (such as Google, Facebook, or Apple), you cannot create a new Adobe account with another social account that uses the same email address for 30 days. During this 30-day period, you may be prompted to retrieve the Adobe account you deleted. You can also contact contact us for account reactivation.
Receiving an alert stating, "Turn on apps, websites and games"?
You get this message if you have changed your settings on Facebook to stop Facebook from interacting with other apps.
In the message pop-up window, select Turn On.
Once selected, follow the onscreen instructions to resolve the issue.
Browser won't open when you try to sign in from an Adobe app?
Sign in with the email address associated with your social account and your password.
- Go to the Adobe https://account.adobe.com/.
- Select your Google, Facebook, or Apple social account to sign in.
- Sign in with your preferred social account, and then reset your password for that account.
- Go to the Adobe app from which you were trying to sign in.
- Enter your Adobe account email address, and then select Continue.
- Enter the password that you recently set up, and then select Continue.
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