Open the Adobe webpage in Chrome.
Last updated on
Jan 5, 2026
Learn what to do if Adobe links to open or update apps prompt you to reinstall apps that are already installed.
If you recently updated to newer versions of some browsers, such as Google Chrome (v142), Microsoft Edge (v143), or Mozilla Firefox (v146.0.1), you might see a security prompt when an Adobe webpage tries to open or update a desktop app.
Instead of allowing the connection to be established automatically, the browser may block it. When this happens, Adobe can’t detect or launch the installed app correctly, so you’re asked to reinstall it.
Browser security change blocks some web features
Due to this change, certain Adobe web features may not work as expected until permission is granted. You may notice:
- You’re prompted to reinstall an Adobe app that’s already installed.
- Adobe can’t detect your installed desktop apps.
- An Adobe webpage fails to open or update an app.
Depending on the browser you’re using, follow the steps for your browser to allow local network access for Adobe websites.
If you're using Chrome
Select the View site information icon in the address bar (next to the URL).
Select Site settings and look for Local network access (or similar) in the Permissions section.
Change the setting from Block to Allow next to Local network access.
Refresh the webpage and try the workflow again.
The workflow should work as expected.
If you're using Edge
Open the Adobe webpage in Microsoft Edge.
Select the View site information icon in the address bar (next to the URL).
Under Permissions for this site, select the dropdown next to Local network access.
Select Allowed (default) in the dropdown menu.
Refresh the webpage and try the workflow again.
The workflow should work as expected.
Learn more about controlling a website's access to the local network in Microsoft Edge.
If you're using Firefox
In the Firefox menu bar, select the hamburger icon in the upper-right corner, and then select Settings.
Select Privacy & Security in the left panel.
Under Permissions, find Device apps and services, and select Settings.
In the settings window, use the dropdown menu next to the Adobe webpage to change permissions, and then select Save Changes.
Find Local network access under Permissions, and select Settings.
Use the dropdown menu next to the Adobe webpage to change permissions, and then select Save Changes.
