Go to the Creative Cloud download page. Your download will begin automatically.
Last updated on
13 February 2026
Learn how to resolve error code 304 "The installation is no longer functional" during Adobe app installation.
Creative Cloud desktop app is missing or outdated
If it doesn’t start, select Restart download.
Double-click the downloaded file to begin installation:
- macOS: Creative_Cloud_Installer.dmg
- Windows: Creative_Cloud_Set-Up.exe
Follow the on-screen instructions to complete your installation.
Note
The Creative Cloud desktop app always installs in the default location. You cannot choose a different folder or drive.
Digital Signature Certificate is missing
If updating the Creative Cloud desktop app doesn't resolve the issue, install the required digital certificates manually.
Download the latest certificates:
Extract the downloaded files.
Install them into the Trusted Root Certification Authorities store.
Try installing or updating your app again.
