Remove tool known issues and workarounds

Last updated on Apr 28, 2026

Learn about known issues with Remove tool in Adobe Photoshop and recommended workarounds to ensure stable usage.

Issue	Resolution / Workaround
Photoshop crashes when you use the Remove tool	Update your GPU drivers to the latest version. Select Preferences > Image Processing and then choose More stable under Remove Tool Processing.
A message appears Required components are being downloaded. Check back later to use the tool once the download is complete.	Wait for the download to complete. The required components are downloaded only once. Do not cancel the download or select Go back to previous tool.
An error message appears There was an error downloading the components.	Check that your computer is connected to the Internet. Ensure you have at least 1 GB of free disk space. Restart Photoshop and select Remove tool again.
Photoshop crashes when you select Remove tool on macOS Sonoma 14.0 running on Apple silicon.	Update macOS to the latest available version.
The Device option is unavailable in the Remove tool.	Verify that your system meets the required hardware specifications for the on-device model. If your system is not supported, use Cloud mode instead.
The Device option is unavailable in the Remove tool. The on-device model fails to download or install from the Creative Cloud desktop app.	Check your internet connection and available disk space. Retry the download from the Creative Cloud desktop app.
The on-device model is downloaded but does not work in the Remove tool.	Quit Photoshop. Open the Creative Cloud desktop app. Select Photoshop, then Get add-ons. Remove the downloaded module. Reinstall the module. Relaunch Photoshop and try again.

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