Click Retry at the lower-right of the error message dialog. If you still get the same error message, follow the steps below.
Last updated on
9 Jan 2023
Issue
When you try to launch an Adobe app, you get the following error message:
Activation Failed. We are unable to activate <product name>. Please check your internet connection settings and try again. If this problem persists please contact Customer Support, 194:6
Solution
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Sign in to your Adobe account with your Adobe ID (usually your email) and password.
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In the Plans section, click Manage plan.
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In the Activated devices section (toward the bottom of the page), deactivate the device.
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Launch the Adobe app and sign in with your Adobe ID.