Issue
Last updated on
25 October 2024
Find workarounds for known issues and limitations in Adobe Express.
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Unable to edit text |
Editing can be challenging if objects overlay text or if text objects are grouped. To edit text, select the text object in the Layers panel and then press Enter. |
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Unable to find variable Fonts in Adobe Express. |
Variable fonts are not yet supported in Adobe Express. Many variable fonts are also available in conventional formats that are supported in Express. |
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When exporting a PDF that includes text in Hindi or Gujarati, the text is rendered incorrectly in the downloaded PDF. |
We're aware of this issue and are working on a fix. In the meantime, as a workaround, you can download the output as a JPG or PNG file and convert it to PDF. |
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Publishing a Webpage When publishing a Webpage, fonts change to bold and italics post-conversion. |
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Custom theme for webpages Unable to create a custom theme for my webpage. |
Users can create and edit themes and customize their colors, fonts, and styles in the Custom Theme editor. Logo and Header/Footer customization are coming soon. |
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Firefox I'm unable to access Adobe Express on Firefox. |
You can access Adobe Express on Firefox version 117 or higher on desktop. If you have version 116 or below, we recommend you to update to the latest version of the browser. Note: JavaScript must be enabled. |
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Mozilla Firefox When importing a vertical video into a square post, it is coming in distorted. |
We are aware of the issue of distorted videos during upload in the Mozilla Firefox browser. The issue will be resolved in upcoming Mozilla Firefox updates. Please stay updated with the latest versions. |
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DNS address switch for Canada ISPs I'm unable to access Adobe Express in Canada. |
To troubleshoot this region-specific issue in Canada, switch your DNS address to 8.8.4.4. Read more about how to change the DNS address. |
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Unable to access Adobe Express on web and encountering a white screen after logging in. |
If you're experiencing this issue, you can try troubleshooting by switching your DNS address. Read more about how to change the DNS address. |
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Adobe Express is slow in the Safari browser I'm experiencing a lag when using Adobe Express in the Safari browser. |
We're aware of the performance issues with Adobe Express in the Safari browser and are working to resolve these issues. Meanwhile, you can try these workarounds:
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Unable to log in to Adobe Express using Google Chrome. Only the Adobe Express icon is shown on the screen. |
Ensure your browser is up to date. Then unsync the Adobe activity in your Google Account Security settings. |
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Unable to create or open files or save changes to a new file in Adobe Express. Designs are opening blank, and the app is stuck on the loading screen. |
Check the firewall and network proxy settings: If your organization has configured firewalls and network proxies that block access to essential Adobe services, it can cause issues with Adobe Express, such as the editor not opening correctly or changes not being saved.
If you encounter this problem, contact your IT administrator to review and modify the proxy settings. Provide them with information on troubleshooting WebSocket issues related to missing upgrade headers and the domains that must be allowed for Adobe apps and services to function correctly. |
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Unable to locate files I can't find my files. |
Ensure you are logging into your business profile, as your assets may have moved into your team's |
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Favorites unavailable Unable to find the assets I favorited in my account. |
Currently, favorites don't migrate if you move your assets to Teams storage. You can find your favorites by logging into your personal profile. To add a favorite from your personal profile, follow these steps:
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Add-ons unavailable I cannot find the add-ons that I installed with my account. |
Currently, add-ons don't migrate if you move your assets to team's storage. You can find your add-ons by logging into your personal profile. Please note that the administrator of your organization may have restrictions on installing add-ons when you are using your business profile associated with that organization |
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Personal profile unavailable I can't sign back into my personal profile after upgrading. |
When working with your team, you should log in to your business profile. If you need to log in to your personal profile and are unable to select it when you log in, follow these steps:
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Download video Unable to download video created in an older version of Adobe Express. |
Videos created in older versions of Adobe Express, especially for Spark, take a longer time to download. To ensure your video downloads completely, refrain from refreshing the page until the download is complete. |
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Transparent background Unable to export a video with transparent background |
If you remove a video background without adding a background color or asset, the video will export with a default white background color. |
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Spark Video Updated to the new Adobe Express mobile app, and now my files are missing from Spark Video (iPhone only). |
If you use Spark Video on an iPhone and you've recently completed the update to the new Adobe Express mobile app, your Spark Video files were migrated and can be found in Your stuff. If you haven't yet fully updated, please wrap up your Spark Video work. Once your files are migrated, they can be downloaded but will no longer be editable. Learn more. |
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Drawing not saved I logged out of Adobe Express, and my work isn't saved, and I'm unable to resume where I left off. |
We are working on fixing this, please stay tuned. |
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The eyedropper tool isn't working I'm unable to use the eyedropper tool on Windows devices and Chromebooks using the touchscreen. |
We are working on resolving this issue. In the meantime, please use the mouse on your Windows device to access the eyedropper tool |
While using Adobe Express on low-powered Chromebooks (memory devices <8GB memory) in constrained bandwidth (such as 1.25Mbps), you may encounter issues related to video editing, playback, upload, and download.
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My video playback quality is poor. |
Try these workarounds to improve video playback quality:
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Performance is slow. |
Try these workarounds to improve performance:
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I refreshed the page a few times, but the video action is still running slow on Adobe Express. |
Refreshing the page or clicking other buttons could slow operations while Adobe Express is working in the background to perform your requested video actions. You should wait for the ongoing action to complete before requesting another. |
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Video playback is slow. |
Each video is uploaded as continuous scenes. Try reducing the number of videos if video playback is slow. |
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I'm having playback issues. |
If you're having playback issues, try Export to preview the video. The playback issues you might see while editing may not be in the exported file. |
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Video upload is slow. |
Use Adobe Express to trim video, export, and then re-upload to reduce the video file size. |
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Stock asset unavailable I'm receiving an error message while downloading a file, stating that it contains paid content. |
Occasionally, a few Stock assets transition from free to paid, and unfortunately, we don't receive advance notice about the affected assets. As a workaround, you can substitute Premium Stock assets with Free ones by applying the Free filter during your asset search. |
