Delete files permanently from cloud storage

Last updated on 20 September 2024

Out of storage space? Learn about our 30-day retention period for deleted files and how to remove unused files and assets to free up your cloud storage space.

Why should I delete files permanently from cloud storage?

When you reach the  maximum number of files or folders  that can be stored in your Creative Cloud account, you may get an error preventing you from adding new items in your cloud storage. To fix this issue, permanently delete any files and folders you don't need and free up your storage space.

30-day retention period for deleted files

We are changing how we process deleted files and folders to improve your Creative Cloud storage quota. Beginning June 4, 2023, we will start rolling out a new removal process for files in your Creative Cloud Deleted folder. Once implemented, deleted files will be permanently removed after 30 days. Any files older than 30 days already there in your Deleted folder will also be permanently removed.

Note that files in the Deleted files will continue to consume space till they’re permanently removed. Read on to find out more about how to immediately remove files from the Deleted folder if you're out of storage space. You can also recover deleted files at any time before they’re permanently deleted. 

Note:

When you permanently delete files from the Deleted folder, you cannot restore them.

Delete files permanently from Creative Cloud

Sign in to the Creative Cloud website.
Go to the Files tab in the left sidebar and then select Deleted.

Navigate to the "Files" tab located in the left sidebar of the interface and select the "Deleted" option.
Select the files or folders that you want to permanently remove from the cloud, and then select Delete Permanently.

Note:

Press Shift + Right Arrow key (→) to select multiple files or folders to delete.

Choose specific files or folders you wish to permanently delete.
Once you get the confirmation message, select Delete Permanently.

The dialogue box shows the confirmation message for permanently deleting files.

Note:

Make sure that you only close the browser window once all your selected files are deleted.

Caution:

To free up your space quota by removing synced presets in Adobe Photoshop, disable Preset Syncing. You'll be presented with a confirmation message asking whether to keep your currently synced presets or to delete them from your account. Select No to remove any Photoshop presets that are currently synced from the Creative Cloud. To learn more, see Sync Photoshop Presets.

Restore deleted files from Creative Cloud

Sign in to the Creative Cloud website.
Go to the Files tab in the left sidebar and then select Deleted.

Select the "Deleted." option within the interface to view where deleted files are displayed for potential recovery.
Select the files or folders you want to restore from the Deleted folder, then select Restore.

Note:

Press Shift + Right Arrow key (→) to select multiple files or folders to restore.

Right-click view on the image showing the Restore option.

Delete photos permanently from Lightroom storage

Sign in to Lightroom on the web.
Select Deleted in the left sidebar.

Left sidebar view of Lightroom interface showing the Deleted folder.
Select the files you want to delete permanently from the cloud, and then select .
Once you get the confirmation message, select Delete.

Delete files permanently from Document Cloud

Sign in to the Acrobat Web.
Select files you want to delete and choose Delete from the set of displayed options in the right.

Right-click view of the selected file showing the Delete option.
In the confirmation pop-up window, select Delete.

Delete files permanently from Adobe Express

Sign in to Adobe Express.
Hover over the file you want to delete, select the icon, and then select Delete from the displayed options.

Scroll down and select Delete option to delete the file
Once you get the confirmation message, select Delete.

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