Enter Credential Manager in the Windows search bar.
Last updated on
Jun 22, 2022
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Also applies to Adobe Creative Cloud
Learn what to do when a Creative Cloud app signs you out repeatedly.
Why is Creative Cloud app signing me out repeatedly?
When you open a Creative Cloud app, occasionally, you may get repeated requests to sign in, thereby failing multiple attempts to launch your app. This may be happening because the antivirus software installed on your computer has deleted some Adobe license files.
How to fix the issue
To fix this issue, try the following troubleshooting process for your operating system.
Windows
If the above-mentioned credentials are present, your app is working fine. If not, make sure that the antivirus software is temporarily disabled.
Note:
Make sure that your antivirus software doesn't delete, stop, or interrupt the Windows Credential Manager and doesn't deprive access to Windows Credential Manager for the currently signed-in user.
macOS
If the above-mentioned notes are present, your app is working fine. If not, make sure that the antivirus software is temporarily disabled.
Note:
Make sure that your antivirus software doesn't delete, stop, or interrupt the macOS Keychain Access service
and doesn't deprive access to macOS Keychain Access service for the currently signed-in user.
Adobe MAX
The Creativity Conference
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Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online