Adobe XD appears as not compatible on Creative Cloud desktop app

Creative Cloud desktop app shows Adobe XD as Not Compatible on a Windows machine that meets all the system requirements.

Root Cause

If a Creative Cloud executable file is made to run on compatibility mode with an unsupported Windows version (such as Windows 7 or Windows 8), this issue occurs.

After the UI is loaded, XD shows a pop-up menu if the compatibility mode is enabled for any of the following executables:

• C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe
• C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Set-up.exe
• C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe
• C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
• C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
• C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
• C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
  

Workaround

Before you troubleshoot the error, ensure that your machine meets the XD system requirements.

If the machine meets the requirements, try the following steps: