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Recover Illustrator files after crash

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Illustrator

Illustrator

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  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Create documents
      3. Learn faster with the Illustrator Discover panel
      4. Accelerate workflows using the Contextual Task Bar
      5. Toolbar
      6. Default keyboard shortcuts
      7. Customize keyboard shortcuts
      8. Introduction to artboards
      9. Manage artboards
      10. Customize the workspace
      11. Properties panel
      12. Set preferences
      13. Touch Workspace
      14. Microsoft Surface Dial support in Illustrator
      15. Undo edits and manage design history
      16. Rotate view
      17. Rulers, grids, and guides
      18. Accessibility in Illustrator
      19. Safe Mode
      20. View artwork
      21. Use the Touch Bar with Illustrator
      22. Files and templates
    3. Tools in Illustrator
      1. Tools at a glance
      2. Select tools
        1. Selection
        2. Direct Selection
        3. Group Selection
        4. Magic Wand
        5. Lasso
        6. Artboard
      3. Navigate tools
        1. Hand
        2. Rotate View
        3. Zoom
      4. Paint tools
        1. Gradient
        2. Mesh
        3. Shape Builder
      5. Text tools
        1. Type
        2. Type on a Path
        3. Vertical Type
      6. Draw tools
        1. Pen
        2. Add Anchor Point
        3. Delete Anchor Point
        4. Anchor Point
        5. Curvature
        6. Line Segment
        7. Rectangle
        8. Rounded Rectangle
        9. Ellipse
        10. Polygon
        11. Star
        12. Paintbrush
        13. Blob Brush
        14. Pencil
        15. Shaper
        16. Slice
      7. Modify tools
        1. Rotate
        2. Reflect
        3. Scale
        4. Shear
        5. Width
        6. Free Transform
        7. Eyedropper
        8. Blend
        9. Eraser
        10. Scissors
        11. Dimension
    4. Generative AI (not available in mainland China)
      1. Generate scenes, subjects, and icons using text prompts
      2. Generate vector patterns using text prompts
      3. Generate vector shape fills using text prompts
      4. Recolor your artwork using text prompts
    5. Quick actions
      1. Retro text
      2. Neon glow text
      3. Old school text
      4. Recolor
      5. Convert sketch to vector
  3. Illustrator on the web (beta)
    1. Illustrator on the web (beta) overview
    2. Illustrator on the web (beta) FAQ
    3. Troubleshooting issues FAQ
    4. Keyboard shortcuts for Illustrator on the web (beta)
    5. Create and combine shapes on the web
    6. Add and edit text on the web
    7. Apply colors and gradients on the web
    8. Draw and edit paths on the web
    9. Work with cloud documents on the web
    10. Invite collaborators to edit on the web
  4. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  5. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Share documents for review
      4. Upgrade cloud storage for Adobe Illustrator
      5. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  6. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Draw rectangular and polar grids
      7. Draw and edit flares
      8. Trace images
      9. Simplify a path
      10. Symbolism tools and symbol sets
      11. Adjust path segments
      12. Design a flower in 5 easy steps
      13. Create and edit a perspective grid
      14. Draw and modify objects on a perspective grid
      15. Use objects as symbols for repeat use
      16. Draw pixel-aligned paths for web workflows
    2. Measurement
      1. Measure and plot dimensions
    3. 3D objects and materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Map artwork over 3D objects
      4. Create 3D Text
      5. Create 3D objects
    4. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    5. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    6. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Align, arrange, and move objects on a path
      6. Snap objects to glyph
      7. Snap objects to Japanese glyph
      8. Stack objects    
      9. Lock, hide, and delete objects
      10. Copy and duplicate objects
      11. Rotate and reflect objects
      12. Intertwine objects
      13. Create realistic art mockups
    7. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    8. Type
      1. Add text and work with type objects
      2. Reflow Viewer
      3. Create bulleted and numbered lists
      4. Manage text area
      5. Fonts and typography
      6. Convert text within images into editable text
      7. Add basic formatting to text
      8. Add advanced formatting to text
      9. Import and export text
      10. Format paragraphs
      11. Special characters
      12. Create type on a path
      13. Character and paragraph styles
      14. Tabs
      15. Find missing fonts (Typekit workflow)
      16. Arabic and Hebrew type
      17. Fonts | FAQ and troubleshooting tips
      18. Creative typography designs
      19. Scale and rotate type
      20. Line and character spacing
      21. Hyphenation and line breaks
      22. Spelling and language dictionaries
      23. Format Asian characters
      24. Composers for Asian scripts
      25. Create text designs with blend objects
      26. Create a text poster using Image Trace
    9. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Appearance attributes
      4. Create sketches and mosaics
      5. Drop shadows, glows, and feathering
      6. Summary of effects
    10. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Slices and image maps
  7. Import, export, and save
    1. Import
      1. Place multiple files
      2. Manage linked and embedded files
      3. Links information
      4. Unembed images
      5. Import artwork from Photoshop
      6. Import bitmap images
      7. Import Adobe PDF files
      8. Import EPS, DCS, and AutoCAD files
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save and export
      1. Save artwork
      2. Export artwork
      3. Create Adobe PDF files
      4. Adobe PDF options
      5. Use Illustrator artwork in Photoshop
      6. Collect assets and export in batches
      7. Package files
      8. Extract CSS | Illustrator CC
      9. Document info panel
  8. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  9. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  10. Troubleshooting 
    1. Fixed issues
    2. Known issues
    3. Crash issues
    4. Recover files after crash
    5. File issues
    6. Supported file formats
    7. GPU device driver issues
    8. Wacom device issues
    9. DLL file issues
    10. Memory issues
    11. Preferences file issues
    12. Font issues
    13. Printer issues
    14. Share crash report with Adobe
    15. Improve Illustrator performance

Learn how to recover your Illustrator files after a crash.

Restart Illustrator to auto-recover files

When Illustrator crashes, the rule of thumb is to restart the app. If the app doesn't respond, force quit and then restart it. On restarting Illustrator, app auto-recovery process gets initiated and opens up all the unsaved files with the Recovered suffix. 

Restart Illustrator to recover unsaved files.
Save the recovered file

Save the recovered file using the File > Save As option. This recovered file might undergo some data loss during the recovery process.

Closed the recovered file or Illustrator without saving up?

Even if you close the file with the Recovered suffix or Illustrator by mistake, you can still recover it from the Illustrator autosave (data recovery) folder:

Windows

  1. Type %AppData% in Windows Search.

  2. Navigate to Roaming\Adobe\Adobe Illustrator [version] Settings\en_US\x64\DataRecovery

  3. Open the file with the .aid extension in Illustrator to recover the content.

macOS

  1. Select Go in the menu bar and then select Go to Folder.

  2. Type ~ /Library/ and press Return.

  3. Navigate to Preferences/Adobe Illustrator [version] Settings/en_US/DataRecovery

  4. Open the file with the .aid extension in Illustrator to recover the content.

 In case you chose to autosave files in a different location from Illustrator Preferences, navigate to that location to recover your unsaved file.

Note:

Autosave is enabled by default in Illustrator. If you can't find your unsaved file in the data recovery folder, ensure that you enable autosave from Illustrator Preferences for future backup and recovery. 

Manage settings for autosave and recovery

By default, autosave (auto-recovery) is enabled for all Illustrator files.

Adobe Illustrator deeplink

Try it yourself
Set up File Save Options in a few simple steps.

Open Illustrator

To manage autosave settings, navigate to Preferences > File Handling & Clipboard or press Ctrl/Cmd+K.

Manage settings for autosave and auto-recovery
Autosave settings on Illustrator

In the File Save Options section, specify the following:

Automatically Save Recovery Data Every

Ensure that this check box is selected.

In the time interval drop-down next to this check box, select an appropriate time interval after which Illustrator should save a backup of your work. The backup files will not overwrite the original one.

Folder

If you don't prefer to save backup data in the given default location, click Choose and select a different location.

Note:

Ensure you've read/write permissions on the folder and it's not network mounted. 

Turn off Data Recovery for complex documents

By default, this check box is disabled. Illustrator may pause when backing up large or complex files and slows down or interrupts your workflow.

Automatically Save Cloud Documents Every

By default, this check box is enabled. You can control the autosaving of cloud documents through this check box. Select a time interval after which the Illustrator cloud documents should be autosaved.
Note:
If Illustrator crashes between the specified recovery time intervals, you may notice some data loss. Auto-recovery preferences are automatically turned off if Illustrator crashes during the data recovery. In that case, re-enable data recovery from Preferences.

Tips

  • Setting a time interval that's too short may interrupt your flow as you work, especially if you're working on large or complex files. 
  • Setting a time interval that's too long may increase the risk of data loss if Illustrator crashes. Choose a value that works best for you.

Have a question or an idea?

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If you have a question to ask or an idea to share, come and participate in Adobe Illustrator Community. We would love to hear from you and see your creations.

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